WindshieldHUB, LLC – Rescheduling and Cancellation Policy

At WindshieldHUB, we strive to provide reliable service while ensuring our technicians are available when customers need them. We understand plans can change, so the following policy helps balance customer flexibility with our technicians’ scheduled commitments.

1. Changes Made More Than 12 Hours Before Appointment

Appointments can be rescheduled or canceled free of charge when changes are made more than 12 hours before the scheduled service window (typically 9 AM–12 PM, 12 PM–3 PM, or 3 PM–6 PM).

2. Changes Made Within 12 Hours of Appointment

If an appointment is rescheduled or canceled within 12 hours of the scheduled time, a $75 fee applies. This fee helps cover technician time already reserved and travel arrangements prepared for the appointment.

3. Appointments Booked Within 12 Hours

For services scheduled within the next 12 hours, customers have a 30-minute grace period after booking to cancel or reschedule without charge. After this period, the $75 cancellation fee will apply.

Why a Cancellation Fee Applies

Our technicians organize their schedules and travel plans around confirmed appointments. Last-minute changes often leave service time unused and expenses unrecovered. The fee helps us:

Compensate Technicians
Ensure technicians are fairly paid for time reserved for scheduled service.

Maintain Scheduling Efficiency
Reduce unexpected gaps and keep appointment availability open for other customers.

Cover Administrative Costs
Offset costs related to scheduling coordination, routing, and customer support operations.

We appreciate your understanding and cooperation. If you need assistance or have questions about your appointment, please contact our customer service team for support.